At cow188, we believe that every Filipino player deserves to know exactly what happens to their personal data. This Privacy Policy explains — in plain, honest language — what information cow188 collects, why we collect it, how it is used, and the rights you have as a data subject under Philippine law.
Your privacy matters to us. This Privacy Policy is written to give you a clear, honest picture of how cow188 handles your personal information. We operate in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations issued by the National Privacy Commission (NPC) of the Philippines. By using the cow188 platform, you consent to the data practices described herein.
This Privacy Policy ("Policy") describes how cow188 ("the Company," "we," "us," or "our") collects, processes, stores, and discloses personal information in connection with the online gaming and sports betting platform operated at cow188.vip (the "Platform").
This Policy applies to all persons who access or use the Platform, including registered account holders, visitors who browse the site without registering, and any individual whose personal information is otherwise provided to cow188 in the course of operating the Platform.
This Policy should be read together with the cow188 Terms and Conditions, which are incorporated by reference. Where this Policy refers to consent as the legal basis for processing, that consent is provided through your acceptance of these terms at the point of registration and through your continued use of the Platform.
cow188 is committed to handling personal data with the utmost care and respect, consistent with our obligations under Philippine law and our core value of transparency toward every Filipino player we serve — whether you're based in Manila, Cebu, Davao, or anywhere else across the archipelago.
cow188 collects the following categories of personal data in connection with your use of the Platform:
Sensitive Personal Information: Some data collected by cow188, such as government ID numbers and financial account details, constitutes sensitive personal information under RA 10173. Such data is processed only to the extent strictly necessary for identity verification, regulatory compliance, and payment processing. It is never used for marketing purposes.
cow188 collects personal data through the following means:
cow188 processes personal data for the following specific, explicit, and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your cow188 account, including login authentication and account security functions. |
| KYC & Age Verification | Verifying that you are 21 years of age or older and confirming your identity in compliance with PAGCOR requirements. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank accounts securely and accurately. |
| Regulatory Compliance | Meeting obligations under PAGCOR regulations, RA 9160 (Anti-Money Laundering Act), and RA 10173 (Data Privacy Act). |
| AML Monitoring | Monitoring transactions for unusual patterns consistent with money laundering or related financial crime as required by law. |
| Responsible Gaming | Administering deposit limits, loss limits, self-exclusion records, and other responsible gaming tools in your account. |
| Customer Support | Responding to your queries, complaints, and account-related requests through our support channels. |
| Platform Security | Detecting and preventing fraud, unauthorized account access, bonus abuse, and other security threats to the Platform. |
| Service Improvement | Analyzing aggregated and anonymized usage data to improve Platform performance, user experience, and game offerings. |
| Marketing (Opted-In) | Sending promotional communications about cow188 offers, new games, and events — only to users who have explicitly opted in. |
Under Republic Act No. 10173 and its Implementing Rules and Regulations, cow188 processes personal data on one or more of the following legal bases:
cow188 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data is shared only in the following limited and controlled circumstances:
cow188 engages trusted third-party service providers who process data strictly on our behalf and under contractual data protection obligations. These include:
cow188 is legally obligated to disclose personal data — including transaction records and account details — to the following authorities when required by applicable Philippine law:
In the event of a merger, acquisition, corporate restructuring, or sale of substantially all assets of the Company, personal data held by cow188 may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained by the successor entity.
No Sale of Data: cow188 strictly prohibits the sale, licensing, or commercial transfer of your personal data to any third party for advertising, marketing profiling, or any commercial purpose not directly related to your cow188 account. This is a firm commitment, not a conditional one.
cow188 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely destroyed or anonymized so that it can no longer be associated with any identifiable individual.
cow188 implements a comprehensive set of technical, organizational, and physical security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
Security Incident Notification: In the event of a personal data breach that is likely to result in a real risk of serious harm to data subjects, cow188 is obligated to notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach. Affected individuals will be notified as soon as practicable following confirmation of the breach.
The cow188 Platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and collect anonymized analytics data. The following categories of cookies are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Required for core Platform functionality — login sessions, security tokens, responsible gaming settings. Cannot be disabled without breaking the Platform. | Session or up to 7 days | |
| Remember your preferences such as language settings, preferred games lobby view, and display preferences to personalize your experience. | Up to 30 days | |
| Collect anonymized data about how pages are used, load times, and navigation patterns — used to improve Platform performance. No personally identifiable data is associated with these cookies. | Up to 12 months |
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will significantly impair your ability to use the Platform. cow188 does not use cookies for third-party advertising, tracking across external websites, or building advertising profiles.
Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by cow188:
You have the right to know whether cow188 holds your personal data, and to receive information about how it is being processed — which this Policy provides.
You may request a copy of the personal data cow188 holds about you, the purposes for which it is processed, and the recipients to whom it has been disclosed.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold. Contact support to update your account details.
You may request deletion of your personal data where it is no longer necessary for the purposes collected. Note that legal retention obligations may prevent full erasure of certain records.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests are honored immediately.
If you believe cow188 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, submit a written request to [email protected], clearly identifying yourself and the right you wish to exercise. cow188 will respond to all legitimate data subject requests within 30 days of receipt, or within such longer period as permitted by applicable law for complex requests.
The cow188 Platform is strictly intended for individuals who are 21 years of age or older, consistent with PAGCOR's minimum age requirements for all online gaming activities in the Philippines. cow188 does not knowingly collect or process personal data relating to persons under the age of 21.
Age verification is conducted at the point of registration and is enforced as a condition of continued Platform access. If cow188 discovers or is notified that personal data has been collected from a person under the age of 21, the account will be immediately suspended, the personal data will be deleted as promptly as practicable subject to any applicable legal retention obligations, and any associated balances (net of bonuses) will be returned.
If you believe that a person under 21 years of age has registered or is using a cow188 account, please contact us immediately at [email protected].
21+ Requirement: This is not merely a legal formality. Gambling can cause real harm to young people. cow188 takes its age enforcement obligations seriously and will close any account where underage access is confirmed, with no exceptions. For more information on responsible gaming tools and resources, see our Responsible Gaming page.
The cow188 Platform is primarily operated for and in the Philippines. However, some of the third-party service providers engaged by cow188 — including cloud infrastructure and game software providers — may be located or operate servers outside the Philippines.
Where personal data is transferred outside the Philippines, cow188 ensures that such transfers are made in accordance with RA 10173 and applicable NPC regulations, including:
cow188 does not transfer sensitive personal information outside the Philippines except where strictly necessary for regulatory compliance or payment processing, and only subject to the safeguards described above.
cow188 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, PAGCOR regulations, or NPC guidance. The effective date displayed at the top of this document will be updated to reflect the date of any material revision.
Where changes are material, cow188 will notify registered users via the email address associated with their account or through a prominent in-platform notification prior to the change taking effect. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.
We encourage you to review this Policy periodically. If you disagree with any material change, you have the right to close your account and request deletion of your data, subject to applicable legal retention requirements.
If you have any questions, concerns, or complaints about this Privacy Policy or the way cow188 handles your personal data, please contact our Privacy Officer using the details below:
| Contact Detail | Information |
|---|---|
| Email Address | [email protected] |
| Subject Line | Privacy Policy Inquiry / Data Subject Request |
| Support Hours | Daily, 8:00 AM – 12:00 Midnight (Philippine Standard Time) |
| Response Time | Within 30 days for data subject requests; within 5 business days for general privacy inquiries |
| Platform | cow188.vip |
If you are not satisfied with cow188's response to your privacy complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines. The NPC accepts complaints via its official website and offices in Manila. cow188 cooperates fully with all NPC investigations and audits.
Six concrete privacy commitments every Filipino cow188 player can count on
Every interaction between your browser and cow188 — login, deposits, game play, withdrawal requests — is encrypted using 256-bit SSL/TLS. Your data is unreadable to anyone intercepting it in transit, including on public Wi-Fi in Manila malls or Cebu cafes.
cow188 will never sell, license, or commercially transfer your personal information to advertising networks, data brokers, or any third party for marketing purposes. This is an absolute commitment — not a conditional one buried in footnotes.
cow188 processes all personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission. Your data subject rights are real, exercisable, and respected.
Your cow188 password is stored in hashed, salted format using industry-standard cryptographic hashing. No cow188 employee can read your password — and if our database were ever compromised, your plain-text password would not be exposed.
Access, correct, delete, or object to the processing of your data at any time by contacting [email protected]. cow188 responds to all verified data subject requests within 30 days, consistent with our NPC obligations.
cow188 maintains a documented data breach response plan. In the event of a breach affecting your data, we are legally obligated to notify the NPC within 72 hours and to inform you as soon as practicable — no delays, no cover-ups.
Your personal data is in safe hands. Now enjoy the full cow188 experience — live casino, 500+ slots, PBA and UFC sports betting, Bingo, Bombing Fishing, and more — all backed by the privacy standards described in this Policy.
By using the cow188 Platform, you confirm that you are 21 years of age or older and consent to the data practices described in this Privacy Policy.